Returns and Exchanges
OUR ONLINE STORE IS MANAGED BY FULL TURN CUSTOM APPAREL. FULL TURN WILL BE THE VENDOR ON YOUR CREDIT CARD RECEIPT.
All our products feature our V-Sabre logo and are custom made to order. If you have any questions about sizing or other product details, please reach out to our customer service team at Orders@fullturndirect.com.
We offer free exchanges and returns for online shop credit only. Please ensure the following for a return:
- Returns must be postmarked within 14 days of delivery.
- Items must be new and unused.
- We do not accept returns for logo or logo placement changes.
Because our product inventory changes frequently, we cannot guarantee that an exchanged item will be available in the desired size.
Return/Exchange Process:
- Contact us: Email customer service within 14 days of delivery with your order number and the item(s) you'd like to return/exchange.
- Return shipping: Once processed, we will send you a prepaid return label. A $20.00 charge will be deducted from your store credit/refund to cover return shipping.
Exceptions: The following items cannot be returned or exchanged (unless damaged upon arrival):
- Special Event Redemptions
- Personalized items
- Changes to logo or logo placement
- Final sale items
All returns or refunds will be processed through the online store and not though a physical shop.
